Returns & Refund Policy
At Fiveala.com, we are committed to providing high-quality dietary supplements. Due to the nature of our products, we do not accept returns or exchanges except in cases where the product is defective or has a manufacturing issue.
1. Non-Returnable Items
All products sold on our website are classified as dietary supplements. For safety and hygiene reasons, we do not accept returns or exchanges for:
- Change of mind
- Opened or used products
- Incorrect orders placed by the customer
2. Defective or Damaged Products
If you receive a product that is defective, damaged, or has a manufacturing issue, please contact us within 3 days of receiving your order.
To process your request, please provide:
- Order number
- Photos or videos clearly showing the issue
- Description of the problem
After verification, we will offer one of the following solutions:
- Replacement of the defective product
- Refund (if replacement is not possible)
3. Conditions for Returns (if applicable)
- The product must remain unopened and in its original packaging
- All original labels and seals must be intact
- Proof of purchase is required
4. Refund Processing
If your refund is approved, it will be processed within 7–10 business days via the original payment method.
5. Contact Us
For any return or refund inquiries, please contact our customer support team via our website.
We appreciate your understanding and cooperation regarding our policy, which is designed to ensure product safety and quality for all customers.